Terms and Conditions


General Policy Please check your order carefully. Completing checkout is a commitment to pay for your order. Please contact us immediately if you have made a mistake (details below). Cancellation Policy Due to the high demand for availability, we require a minimum of 48 hours’ notice for a table cancellation or an amendment to your booking numbers. If we receive a cancellation within the notice period of 48 hours and we are unfortunately unable to resell your table, a £10 per person fee will be charged to the card provided to secure your booking. For any amendments to your booking of two or more fewer guests, a £10 per person fee may be charged. Should you wish to re-schedule your booking giving a minimum of 48 hours notice, your booking deposit can be transferred to your future booking (new booking to be within a two month period from original)


We do not store credit card details nor do we share customer details with any 3rd parties.
Privacy Policy We do not store credit card details nor do we share customer details with any 3rd parties. We use DOJO to collect and process transaction information.


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Online Table Service Refund Policy We reserve the right to refuse any order should it be necessary for any reason and in the event of needing to issue a refund we will endeavour to do so within 10 working days. You have the right to cancel an order up until food or drink preparation has started. Depending upon business times this could be as little as a few minutes. Orders can only be cancelled at the bar. Orders cancelled before food or drink preparation has started will be reimbursed by a member of staff at the bar to the original card used for purchase. Any order cancelled after food or drink preparation has begun will be charged to the customer, and no refund will be given.


Alcohol can only be purchased by over 18s, you will need to provide id for any related products


Contact Us If you have a problem with your order or wish to cancel a booking please speak with a member of staff at the bar or call on 01634 666619 alternatively email themedwayinn@gmail.com .Legal The Medway Inn t/a Ruby’s Taverns (Elizabeth & Michael O’Regan)

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